Navigating Through the Internet Outage: A Message from 123NET Fibre

NavigatingThrough the Internet Outage:AMessage from123NET Internet

Dear Valued Customers,

We are aware of the recent internet connectivity challenges across South Africa, stemming from multiple undersea cable outages. Like you, we've felt the impact on various online services and understand the inconvenience it may cause.

At 123NET Fibre, our commitment to providing reliable internet service has never been more critical. We are closely monitoring the situation, collaborating with international partners to assess the extent of the outages affecting the WACS, ACE, MainOne, and SAT3 cables.

While these disruptions have impacted many, we want to reassure you that our network’s redundancy measures are in place to mitigate such unforeseen events. Our diversified routing and investment in alternative undersea cables ensure that our service remains stable, minimizing the impact on your connectivity.

As the situation evolves, we are dedicated to keeping you informed and taking every possible step to maintain your service’s integrity. We appreciate your patience and understanding as we navigate these challenges together.

For real-time updates and more information, please visit our website or contact our customer support team.

Thank you for choosing 123NET Fibre. Together, we stay connected.


For more information on the recent internet outages affecting South Africa, including the causes and the efforts being made to address the situation, please read further in mybroadband.