Dear Valued Customers,
We at 123NET would like to inform you about the recent disruptions in internet services affecting several East African countries, including Kenya, Tanzania, Rwanda, Uganda, and Madagascar. The issue stems from two submarine internet cables, Eassy and Seacom, which connect South Africa and Kenya.
According to reports, the Eassy cable has experienced a cut between South Africa and Mozambique, while the Seacom cable is also experiencing a fault that occurred simultaneously. The exact cause of these issues is yet to be determined, but it is suspected that an undersea event, similar to the one that severed four cables off Ivory Coast in West Africa in mid-March, may be responsible.
The impact of these cable cuts has been severe, with some areas experiencing a nearly total internet blackout. Major networks and internet service providers in Kenya, such as Safaricom and Telkom Kenya, have been affected, impacting both mobile and fixed-broadband users.
Chris Wood, CEO of Wiocc Group, an investor in the Eassy cable, has stated that a cable repair ship based in Cape Town has been mobilized and will sail on Tuesday morning. The transit to the site will take three days, and the repair time will depend on weather, sea conditions, and the extent of the damage.
We understand the inconvenience this may cause our customers, and we are closely monitoring the situation. Rest assured that we are working diligently to minimize the impact on our services and will provide updates as more information becomes available.
If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Thank you for your patience and understanding during this time.
Source: TechCentral Link: https://techcentral.co.za/fresh-subsea-cable-problems-hit-africa/244479/
Best regards, The 123NET Team
