Yes, you can send a request for a Move of line to [email protected]
What steps you need to follow up?
You need to provide our agent with your Customer number, or with your full physical address. You also need to advise the agent when and where are you planning the move of line to take place, so we can check on our side if and when this can be done. The move of line cannot happen immediately even if we have our fibre infrastructure in place.
The agent will check first and thereafter discuss with you all the details of how we can deliver our service at your new premises.
Please note that the fibre service is a fixed location service. That is why our agent need to check first what is the state of your current account and get back to you with details. After all the details are discussed and agreed on, we can move your request to the next step.
In order for 123NET to take your request as a Move of line, we need to receive all required documentation for the new premises correctly filled in and signed, before the next billing period.
What must I take with me while moving?
You will need to take the 123Net network box ONU and its power supply along with your router to the new address.
If the request for a Move of line is not completed on time, the company will take this request as a Cancelation and will proceed with termination of the line.
All the fees related to that account will be calculated and send to you by our billing department.
The equipment that was provided to you needs to be returned to our office, or a request for collection can be made and again arranged with our office.